Western Shoppe sees every customer complaint as an opportunity to maintain confidence in its products and services. Listed below is what you can expect to occur if you make a complaint:
- If our products or services have not met your expectations or if you have a concern with Western Shoppe, we would like you to tell us. You can telephone, email or write to us using the contact details on our website, www.westernshoppe.com.
- We aim to resolve all complaints in a positive and expedient manner, Western Shoppe will try to resolve your complaint at the point of first contact. However this might not always be possible.
- Where the issues are complex, additional time may be required to allow Western Shoppe to conduct proper enquiries. Where this is necessary, you will be kept informed of the progress of the investigation and the expected timeframe for completion.
- Your Western Shoppe sales representative will always provide you with his or her name. You can ask for your complaint to be escalated to a more senior person if your complaint cannot be resolved. That person will review your complaint and discuss the matter with you.